299bct Privacy Policy

1. Personal Data We Collect

1.1 Registration Data

When you create a 299bct account, we collect the information you provide during registration, including:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Mobile phone number
• Email address
• Preferred payment method (e.g., bKash number, Nagad number, Rocket number)
• Username and password (password is stored in encrypted form and is never visible to our staff)

1.2 Verification (KYC) Data

To comply with responsible gaming obligations and to protect players from fraud, we may request the following Know Your Customer (KYC) documents:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of residential address (utility bill or bank statement dated within the past three months)
• Proof of payment method ownership (screenshot of bKash, Nagad, or Rocket wallet showing the registered number)

KYC documents are stored securely and are accessible only to authorised verification staff. They are not shared with third parties except where required by law.

1.3 Transaction Data

We record all financial transactions conducted through your account, including deposit amounts, withdrawal requests, payment method identifiers (mobile wallet numbers, bank account references), transaction timestamps, and transaction reference numbers. This data is used for account management, dispute resolution, and financial record-keeping.

1.4 Gameplay and Betting Data

We collect records of all bets placed, games played, outcomes, session durations, and in-platform activity. This data is used to operate the platform, detect and prevent fraud and bonus abuse, settle disputes, and generate responsible gaming reports if requested by you.

1.5 Technical and Device Data

When you access the 299bct platform, our servers automatically log certain technical information, including:

• IP address
• Device type, operating system, and browser version
• Session start and end timestamps
• Pages visited and features used within the platform
• Referring URL (if you arrived from another website)

This technical data is used for security monitoring, fraud prevention, and aggregate platform performance analysis. It is not used to build individual advertising profiles.

1.6 Communications Data

If you contact our support team via email at [email protected] or through any in-platform messaging feature, we retain records of that correspondence. This helps us provide consistent support, track issue resolution, and identify patterns in player inquiries that may point to platform improvements.

2. How We Use Your Personal Data

299bct uses your personal data only for the following purposes:

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects without your explicit consent.

3. Sharing Your Personal Data

299bct does not sell your personal data. We may share it only in the following limited circumstances:

3.1 Payment Processors

To process deposits and withdrawals, we share necessary transaction details with payment service providers including bKash, Nagad, Rocket, Upay, and participating Bangladeshi banks. These providers receive only the information required to complete a transaction and are bound by their own data protection obligations.

3.2 Game Providers

Where you play games powered by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, an anonymous session token may be passed to the game provider's servers to load the game. We do not share your name, contact details, or payment data with game providers.

3.3 Identity Verification Services

We may use third-party identity verification services to assist with KYC checks. Any such provider is contractually bound to use your data solely for verification purposes and to apply security standards at least equivalent to our own.

3.4 Legal and Regulatory Obligations

We may disclose personal data to law enforcement, regulatory bodies, or government authorities where required by applicable law, a court order, or a lawful regulatory request. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement.

3.5 Business Transfers

In the event that 299bct undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity. We will notify affected players by email or in-platform notice prior to any such transfer and explain their options under this Policy.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to recognise your device on subsequent visits and to remember certain settings or session information.

4.2 Cookies Used by 299bct

• Session cookies: Required to maintain your login session and keep you authenticated while navigating the platform. These are deleted when you close your browser.
• Preference cookies: Remember your language, currency display, and other interface preferences to improve your experience on return visits.
• Analytics cookies: Collect anonymised data about how players use the platform (which pages are visited, how long sessions last, which features are used). This data is aggregated and never linked back to individual players.

4.3 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling session cookies will prevent you from logging in to the 299bct platform. Disabling preference cookies means your settings will not be remembered between sessions. Disabling analytics cookies will not affect your ability to use the platform.

5. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required for the following purposes:

• Account data and transaction records: Retained for a minimum of five (5) years from the date of account closure to satisfy financial record-keeping obligations.
• KYC documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later.
• Gameplay and betting logs: Retained for three (3) years from the date of each session for dispute resolution and responsible gaming audit purposes.
• Communications and support records: Retained for two (2) years from the date of the last interaction.
• Technical and device logs: Retained for up to twelve (12) months on a rolling basis.

Once the applicable retention period has elapsed and no further legal obligation requires us to retain the data, it is securely and permanently deleted or irreversibly anonymised.

6. Data Security

299bct implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, theft, alteration, and disclosure. These include:

• SSL/TLS encryption for all data in transit between your device and our servers
• Encrypted storage of passwords using industry-standard one-way hashing algorithms
• Role-based access controls ensuring that staff can access only the data necessary for their specific function
• Regular security assessments and monitoring of our platform infrastructure
• Firewall protection and intrusion detection systems on all production servers
• Secure handling procedures for KYC documents with restricted access logs

Despite these measures, no digital platform can guarantee absolute security. We encourage you to use a strong, unique password for your 299bct account, enable any available two-factor authentication, and contact us immediately at [email protected] if you suspect any unauthorised access to your account. Our support team is available during Bangladesh Standard Time (BST, UTC+6) business hours and typically responds within two to four hours.

7. Your Data Rights

As a 299bct player, you have the following rights with respect to your personal data:

• Right of Access: You may request a copy of all personal data we hold about you. We will provide this within a reasonable timeframe following identity verification.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct it. You may update many details directly through your account settings.
• Right to Erasure: You may request deletion of your personal data. This right is subject to our legal retention obligations — we may be required to retain certain records for compliance purposes even after an account closure request.
• Right to Restrict Processing: You may request that we limit how we process your data in certain circumstances, for example while a correction request is being reviewed.
• Right to Data Portability: You may request your personal data in a structured, machine-readable format for the purpose of transferring it to another service.
• Right to Withdraw Consent: Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time by contacting [email protected]. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact us at [email protected]. We may ask you to verify your identity before fulfilling a request to ensure your data is not disclosed to an unauthorised party.

8. Protection of Minors

The 299bct platform is strictly for adults aged 21 years and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, we will immediately close the associated account, delete all related personal data, and refund any deposits at our discretion. If you believe a minor has registered on our platform, please notify us immediately at [email protected].

9. Third-Party Links and Services

The 299bct platform may contain references to third-party services such as game providers, payment processors, or affiliate partners. This Privacy Policy applies solely to data collected and processed by 299bct. We are not responsible for the privacy practices of any third-party service providers, and we encourage you to review their privacy policies independently before interacting with them.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. Where changes are material, we will notify registered players via email or an in-platform notification. The "Last Updated" date at the top of this page indicates when this Policy was most recently revised. Continued use of the 299bct platform following an update constitutes your acceptance of the revised Policy.

11. Contact and Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact our data team: